What guarantee do you offer?
We offer a 100% money back guarantee against any manufacturing defect and a 100% credit if you wish to exchange any necklace. We will also repair any broken piece we make at no cost to you. Please contact us by e-mail at info@beneerubin.com or by phone at (604) 278-8456.
We offer a 100% money back guarantee against any manufacturing defect and a 100% credit if you wish to exchange any necklace. We will also repair any broken piece we make at no cost to you. Please contact us by e-mail at info@beneerubin.com or by phone at (604) 278-8456.
How do I clean my jewelry?
For all blackened or oxidized pieces of jewelry, we recommend using a silver polishing cloth, a soft toothbrush, and warm soapy water. For all other pieces, a silver dip cleaner is perfect and is available at most stores.
For all blackened or oxidized pieces of jewelry, we recommend using a silver polishing cloth, a soft toothbrush, and warm soapy water. For all other pieces, a silver dip cleaner is perfect and is available at most stores.
Can I have a different length or color of chain?
All our necklaces for men come with chains that are 22 inches long. For women, the chains are 18 or 20 inches in length. These can be changed at no additional cost. Black or silver chains are available for all styles and are interchangeable.
All our necklaces for men come with chains that are 22 inches long. For women, the chains are 18 or 20 inches in length. These can be changed at no additional cost. Black or silver chains are available for all styles and are interchangeable.
Is my credit card information secure?
Absolutely. PayPal uses SSL technology to keep your information safe. In addtion, when you send a payment using PayPal, we do not receive any financial information, such as your card number or financial institution.
Absolutely. PayPal uses SSL technology to keep your information safe. In addtion, when you send a payment using PayPal, we do not receive any financial information, such as your card number or financial institution.
When is my card charged?
Your card is charged instantly when using PayPal.
Your card is charged instantly when using PayPal.
Where do I mail a money order to?
Benée Rubin Design Studio
106-525 Seymour Street
Vancouver, B.C.
Canada V6B 3H7
Phone: (604) 278-8456
Benée Rubin Design Studio
106-525 Seymour Street
Vancouver, B.C.
Canada V6B 3H7
Phone: (604) 278-8456
Who do you ship with, and to where?
We ship within Canada and USA Fedex Ground, and Internationally with Canada Post
We ship within Canada and USA Fedex Ground, and Internationally with Canada Post
How long will it take to receive my order?
All pieces are shipped within three weeks from the order date.
All pieces are shipped within three weeks from the order date.
Do you gift wrap?
We offer free gift wrapping!
We offer free gift wrapping!
I need my piece as soon as possible. Do you do rush orders and shipping?
Yes, we can. Please e-mail us your needs and we will do our best to accommodate you.
Yes, we can. Please e-mail us your needs and we will do our best to accommodate you.
Are your prices quoted in US dollars?
No, our prices are quoted in Canadian (CAD) dollars. We found this method simpler for our international clients. PayPal offers an online currency converter to see the most recent exchange rates.
No, our prices are quoted in Canadian (CAD) dollars. We found this method simpler for our international clients. PayPal offers an online currency converter to see the most recent exchange rates.
